Shipping Policy
Shipping Policy
Free delivery
At Caila Maison, we strive to provide our customers with the best possible experience. That's why shipping on all our products is completely free!
Delivery time
Thanks to our new shipping method, effective October 21st, we can deliver your order even faster! You can now enjoy fast, free shipping within 4 to 7 business days, allowing you to receive your order in no time. And the best part is, shipping is completely free!
Please note that in some cases, unexpected delays may occur. However, rest assured that we will do everything in our power to get your order to you as quickly as possible. Our goal is to provide you with a simple and seamless experience so you can enjoy your new products with complete peace of mind. We thank you for your understanding and patience!
Track and trace
Once your order has shipped, you will receive a tracking number from us. This allows you to easily track your package until it arrives at your door.
Customer Service
Got Questions? We’ve Got Answers!
Everything you need to know about shipping, returns, and more.
How Long Does Shipping Take?
At Calia Maison, efficiency is our top priority; all orders placed before 11:59 PM are dispatched from our warehouse within 24–48 hours. We understand the importance of speed in today's world and are committed to exceeding your expectations. Once shipped, orders typically take 4–10 business days to arrive, ensuring your purchase reaches you faster than anticipated.
Do You Offer Free Shipping?
We offer FREE Shipping!
Additionally, we offer a premium international insured shipping option at a modest charge of £2.50, which we highly recommend for prioritized service and faster delivery.
How Do I Find My Perfect Size?
- Bust: Measure around the fullest part of your chest, keeping the tape parallel to the floor
Waist: Measure around the narrowest part of your waist, usually just above your hip bones
Hips: Measure around the fullest part of your hips, about 8 inches below your waist
If you’re between sizes, we recommend sizing up for comfort. Check individual product pages for specific fit notes and model measurements. Don’t worry if the size isn’t perfect – we offer hassle-free returns within 30 days so you can order with confidence!
How Quickly Will You Respond To My Inquiry
Customer satisfaction is our priority. That’s why we offer 24/7 customer service, with the promise that you’ll receive a response within eight hours during business hours. Our dedicated team is always ready to answer your questions and provide support, so you can shop with peace of mind.
How Do I Return An Item?
If you accidentally ordered the wrong size or item, don’t worry—we’ve got you covered. Simply check if your order is eligible for a return, and if so, just send us an email at hello@caliamaison.com. Our team will be happy to help you with the next steps and make the process as smooth as possible.
Is It Safe To Shop On Your Website?
Your safety and privacy are our top priority. That’s why we guarantee a secure payment environment where you can pay with many banks or payment methods. Our secure payment system ensures that your transaction goes smoothly and worry-free, every time.
Are Your Clothes Eco-Friendly?
We’re committed to sustainable and ethical fashion. We use 70% sustainable materials including organic cotton and recycled polyester, with all our suppliers audited for fair working conditions and safe environments.
Where Vision Meets Purpose
Caila Maison was founded by Caila Maynard, whose lifelong passion for style, self-expression, and the celebration of women in all their forms became the heart of the brand.
Raised in a multicultural home where creativity and confidence were deeply nurtured, Caila dreamed of creating a fashion house that would not only dress women, but uplift them.
After years of experience in the fashion and design industries across London and Paris, she noticed a gap in the market: elegant, beautifully made clothing that embraced real bodies, real lives, and real women.
She envisioned a brand that would challenge narrow beauty standards and offer something more meaningful; designs that empower, fit effortlessly, and express individuality without compromise.
And so, Caila Maison was born.
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Improving your Wardrobe Since Day One
From day one, Caila Maison has been about more than fabric and fit. Every collection celebrates diversity, strength, and femininity. Whether it’s a flattering jumpsuit, a flowing skirt, or a bold co-ord set, each piece is designed to highlight, not hide, what makes you unique.
Inclusivity is at the heart of everything we do. Our designs are shaped by listening to women from all walks of life, and we proudly collaborate with body-positive voices to ensure our clothing reflects the beauty of reality, not runway ideals. At Caila Maison, confidence isn’t something you earn, it’s something you wear.