Privacy Policy
We know you trust us. That's why we consider it our responsibility to protect your privacy. On this page, we inform you about the data we collect when you use our website, why we collect this data, and how we improve your user experience. This way, you'll understand exactly how we operate.
This Privacy Policy applies to Caila Maisons services. Please note that Caila Maison is not responsible for the privacy policies of other websites and sources. By using this website, you indicate your acceptance of the privacy policy. Caila Maison respects the privacy of all users of its website and ensures that the personal information you provide is treated confidentially.
Our use of collected data
Use of our services
When you sign up for one of our services, we ask you to provide personal information. This data is used to run the service. The data is stored on Caila Maisons secure servers or on the servers of a third party. We will not combine this data with any other personal data we hold.
Communication
When you send us emails or other messages, we may store those messages. We sometimes ask you for personal information relevant to the specific situation. This allows us to process your questions and respond to your requests. The data is stored on Caila Maisons secure servers or on the servers of a third party. We will not combine this data with other personal data we hold.
Cookies
We collect data for research purposes to better understand our customers and tailor our services accordingly. This website uses "cookies" (text files placed on your computer) to help the website analyze how users use it. The information generated by the cookie about your use of the website may be transferred to Caila Maisons secure servers or those of a third party. We use this information to learn how you use the website, to compile reports on website activity and to provide other services relating to website activity and internet usage.
Goals
We do not collect or use information for purposes other than those described in this Privacy Policy unless we have obtained your prior consent.
Third party
Information is not shared with third parties, except for the web applications we use for our online shop. This includes, among other things, the WebwinkelKeur rating system. This data will only be used for the purposes of the specific application and will not be disseminated further. In some cases, information may be shared internally. Our employees are required to respect the confidentiality of your data.
Modifications
This privacy statement is tailored to the use and possibilities of this website. Adaptations and/or changes to this website may lead to changes in this privacy statement. It is therefore recommended to check this privacy statement regularly.
Choice of personal data
We offer all visitors the opportunity to review, modify or delete the personal information they have provided to us.
Adjustment / Unsubscribe to the newsletter service
At the bottom of each mailing, you will find the option to modify your data or unsubscribe.
Adjustment / Unsubscribe Communication
If you wish to modify your data or be removed from our files, you can contact us. See contact details below.
Disabling cookies
Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our site and other websites may not function properly if cookies are disabled in your browser.
Questions and comments
We regularly review our compliance with this Privacy Policy. If you have any questions regarding this Privacy Policy, please contact us:
Caila Maison
Hello@cailamaison.com
Got Questions? We’ve Got Answers!
Everything you need to know about shipping, returns, and more.
How Long Does Shipping Take?
At Calia Maison, efficiency is our top priority; all orders placed before 11:59 PM are dispatched from our warehouse within 24–48 hours. We understand the importance of speed in today's world and are committed to exceeding your expectations. Once shipped, orders typically take 4–10 business days to arrive, ensuring your purchase reaches you faster than anticipated.
Do You Offer Free Shipping?
We offer FREE Shipping!
Additionally, we offer a premium international insured shipping option at a modest charge of £2.50, which we highly recommend for prioritized service and faster delivery.
How Do I Find My Perfect Size?
- Bust: Measure around the fullest part of your chest, keeping the tape parallel to the floor
Waist: Measure around the narrowest part of your waist, usually just above your hip bones
Hips: Measure around the fullest part of your hips, about 8 inches below your waist
If you’re between sizes, we recommend sizing up for comfort. Check individual product pages for specific fit notes and model measurements. Don’t worry if the size isn’t perfect – we offer hassle-free returns within 30 days so you can order with confidence!
How Quickly Will You Respond To My Inquiry
Customer satisfaction is our priority. That’s why we offer 24/7 customer service, with the promise that you’ll receive a response within eight hours during business hours. Our dedicated team is always ready to answer your questions and provide support, so you can shop with peace of mind.
How Do I Return An Item?
If you accidentally ordered the wrong size or item, don’t worry—we’ve got you covered. Simply check if your order is eligible for a return, and if so, just send us an email at hello@caliamaison.com. Our team will be happy to help you with the next steps and make the process as smooth as possible.
Is It Safe To Shop On Your Website?
Your safety and privacy are our top priority. That’s why we guarantee a secure payment environment where you can pay with many banks or payment methods. Our secure payment system ensures that your transaction goes smoothly and worry-free, every time.
Are Your Clothes Eco-Friendly?
We’re committed to sustainable and ethical fashion. We use 70% sustainable materials including organic cotton and recycled polyester, with all our suppliers audited for fair working conditions and safe environments.
Where Vision Meets Purpose
Caila Maison was founded by Caila Maynard, whose lifelong passion for style, self-expression, and the celebration of women in all their forms became the heart of the brand.
Raised in a multicultural home where creativity and confidence were deeply nurtured, Caila dreamed of creating a fashion house that would not only dress women, but uplift them.
After years of experience in the fashion and design industries across London and Paris, she noticed a gap in the market: elegant, beautifully made clothing that embraced real bodies, real lives, and real women.
She envisioned a brand that would challenge narrow beauty standards and offer something more meaningful; designs that empower, fit effortlessly, and express individuality without compromise.
And so, Caila Maison was born.
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#CailaMaison
@cailamaison
Improving your Wardrobe Since Day One
From day one, Caila Maison has been about more than fabric and fit. Every collection celebrates diversity, strength, and femininity. Whether it’s a flattering jumpsuit, a flowing skirt, or a bold co-ord set, each piece is designed to highlight, not hide, what makes you unique.
Inclusivity is at the heart of everything we do. Our designs are shaped by listening to women from all walks of life, and we proudly collaborate with body-positive voices to ensure our clothing reflects the beauty of reality, not runway ideals. At Caila Maison, confidence isn’t something you earn, it’s something you wear.